1. Introduction: This document set out our complaints policy. If you are a User of sweetroyalpastures, this Complaints Policy forms part of your agreement with us.

2. Who we are and how to contact us: sweetroyalpastures is operated by Sweet Royal Pastues LLC. We are a Limited Liability company registered in United States Of America, we have our registered office address 9655 E 38th Pl Yuma,AZ 85365, United States.

3. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in the United States.

4. Who can use this Complaints Policy? Whether or not you are a User of sweetroyalpastures, you can use this Complaints Policy to alert us to any complaint which you have relating to sweetroyalpastures.

5. How to make a complaint: If you have a complaint about sweetroyalpastures (including any complaint about Content appearing on sweetroyalpastures or the conduct of a User), please send your complaint to support@sweetroyalpastures.com including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.

6. If you are unable to contact us by email, please write to us at the following address: 9655 E 38th Pl Yuma,AZ 85365, United States.

7. How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content under section 5 above:

a. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b. if we require further information or documents from you, we will contact you to let you know;

c. We will in good faith investigate your complaint within seven (7) business days;

d. If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;

e. if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.

8. How we will deal with complaints related to copyright infringement: Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy,and we will respond to copyright infringement complaints as set out in such policy.

9. How we will deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:

a. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;

b. If we require further information or documents from you, we will contact you to let you know;

c. We will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on sweetroyalpastures and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;

d. When the decision is made, according to the decision itself, any infringing, illegal, abusive or otherwise inappropriate content will be removed. Have administrative staff going over the complaints, and in accordance with the Terms and conditionsdecide the validity of the complaint. After the decision has been made, the user may appeal the decision within the next 24 hours. 

e. We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint; if we require further information or documents from you, we will contact you to let you know; we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on sweetroyalpastures and we are satisfied that the Content is unlawful or otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content. 

10. Unjustified or abusive complaints: If you are a User of sweetroyalpastures, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

11. If you have been depicted in any content and would like to appeal removal of such content, please notify us by sending an email here "support@sweetroyalpastures.com".  

12. Regarding refund policy, "it is possible to cancel an order that has not yet shipped". Please write us back on our email "support@sweetroyalpastures.com". If after our investigation, we will use our best efforts to return any Fan Payments. 

13. Contact: Direct all complaints, feedback, request for technical support and other communications regarding sweetroyalpastures to 1sweetroyalpastures@gmail.com.